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	<title>Ariel Waldman &#187; uxp</title>
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		<title>First Impressions and Last Logins</title>
		<link>http://arielwaldman.com/2009/04/25/first-impressions-and-last-logins/</link>
		<comments>http://arielwaldman.com/2009/04/25/first-impressions-and-last-logins/#comments</comments>
		<pubDate>Sat, 25 Apr 2009 09:23:09 +0000</pubDate>
		<dc:creator>Ariel Waldman</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[first impressions]]></category>
		<category><![CDATA[flickr]]></category>
		<category><![CDATA[pownce]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[user interface]]></category>
		<category><![CDATA[uxp]]></category>

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		<description><![CDATA[There&#8217;s a saying along the lines of  &#8220;the amount someone spends talking about themselves is inversely proportional to how interesting they are&#8221;. Beyond first dates and keynote presentations, this opinion directly affects social network services. Users drop off at an accelerated rate from accessing/signing up for a new site to actually using it. Even if [...]]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s a saying along the lines of  &#8220;the amount someone spends talking about themselves is inversely proportional to how interesting they are&#8221;. Beyond first dates and keynote presentations, this opinion directly affects social network services.</p>
<p>Users drop off at an accelerated rate from accessing/signing up for a new site to actually using it. Even if the sign-up process is super slick and the site is easy to use and helpful with telling users how to get started, more often than not companies forget one significant thing:</p>
<p>If the first impression is a ghost town until the user interacts with the service more (e.g. adds friends, follows feeds, etc.) &#8211; that will be their impression of your service and most likely their last login to it.</p>
<p>For <a href="http://pownce.com">Pownce</a>, a social network I was a community manager for, this was a known weakness. I don&#8217;t have the data to show the drop-off rate from users who signed up for Pownce, but as with any social network, there&#8217;s always a large divide between active users and total users &#8211; and keeping the divide as small as possible plays a large role in the longevity of a site.</p>
<p><img src="http://arielwaldman.com/wp-content/2009/04/pownce_ghost.jpg" alt="pownce_ghost.jpg" /><br />
<small>(original screenshot via <a href="http://www.flickr.com/photos/factoryjoe/644405805/">Chris Messina</a>)</small></p>
<p>Comparatively, when users sign up for <a href="http://flickr.com">Flickr</a>, they&#8217;re shown the activity that is being created by other users on the site immediately:</p>
<p><img src="http://arielwaldman.com/wp-content/2009/04/picture-8.png" alt="picture-8.png" /><br />
<small>(original screenshot via <a href="http://www.flickr.com/photos/factoryjoe/391328789">Chris Messina</a>)</small></p>
<p>Additionally, Flickr always shows content other users are contributing on their service on your <a href="http://www.flickr.com/photos/arielwaldman/3472217351/">personal dashboard</a>, regardless if you&#8217;ve added friends or uploaded photos of your own. In this way, Flickr is communicating that they have a live and constantly active ecosystem to participate in &#8211; making the user feel less uncertain about adding to that activity and interacting with the site.</p>
<p>The recommendation being &#8211; don&#8217;t use emptiness as a motivation for users to interact more with your site, even if you have super friendly instructions. Displaying example content not only shows that your site isn&#8217;t dead inside, it shows users what&#8217;s interesting without saying it.</p>
<hr />Side note: I&#8217;ve been looking for other blog posts or links to data that discuss the ratio of sign-ups to returning users. My insight on this topic has mainly come from discussions with various social network developers. If you know of any links I should check out, please leave a link in the comments!</p>
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